Refunds & Returns

Last updated: 8 October 2026

JAROURAK is operated by Jarourak E Commerce Trading, Qatar. For questions, contact support@jarourak.com or use our Contact page.

30-day return request window

You have 30 days after receiving an item to request a return. This voluntary return window is in addition to any cancellation, refund, warranty or other rights provided by applicable consumer law.

How to request a return

Email support@jarourak.com with your order number, the item and the reason for the request. Include your receipt or other proof of purchase. For damage, defects or an incorrect item, include a description and relevant photos where possible.

We will explain the next steps and provide the correct return address for that item. Return locations may differ by fulfillment partner. Please contact us before shipping a return; the address on a parcel may not be the return address. This process does not limit any statutory right to notify us of cancellation or return goods.

Condition for change-of-mind returns

For a voluntary change-of-mind return, items should be unused or unworn, with original tags, accessories, manuals and packaging where applicable. These conditions do not prevent claims for goods that are defective, damaged, incorrect or not as described.

Damaged, defective or incorrect items

Please contact us as soon as you discover a problem. We will assess it and arrange the appropriate repair, replacement or refund in line with your applicable consumer rights. Where the issue is our responsibility, you will not be required to bear the reasonable return costs necessary to resolve it. Packaging requirements, final-sale labels and the voluntary 30-day window do not override statutory rights.

Exceptions to voluntary returns

Change-of-mind restrictions may apply to personalized items, perishable goods, opened sealed hygiene or personal-care products, hazardous goods, gift cards, and items clearly identified as final sale before purchase. Any restriction is subject to applicable law and does not exclude remedies for faulty, incorrect or misdescribed goods. Contact us before ordering if you are unsure about a specific item.

Return shipping

For change-of-mind returns, you are responsible for arranging and paying for return shipping. Contact support@jarourak.com before sending an item so we can provide the correct return address and instructions.

For damaged, defective, incorrect or misdescribed items where the issue is our responsibility, Jarourak will cover the reasonable return shipping costs necessary to resolve the issue. Contact us first so we can arrange an appropriate return method.

We do not charge a restocking fee. These arrangements do not limit your statutory rights. Any more favorable terms disclosed when you purchased remain applicable, and we will not apply a new return charge retrospectively.

Order changes and cancellations

Contact support@jarourak.com promptly if you need to cancel or change an order. We will check whether fulfillment can be stopped or amended. If dispatch cannot be stopped, the returns process may apply. Applicable statutory cancellation rights remain unaffected. If we cancel an order that cannot be fulfilled, we will refund the amount paid for the cancelled goods and any related charges that must be refunded.

Exchanges

Contact us to check whether an exchange is available. Where it is not, we can explain the return process before you place a replacement order.

Refunds

We will notify you of the outcome after reviewing your request and, where required, the returned item. Approved refunds are issued to the original payment method within 10 business days of approval, or sooner where required by law. Any statutory refund deadline takes priority over this review process. Your bank or payment provider may take additional time to display the credit. Contact us if you have not received an update or your refund appears delayed.

The amount refunded, including any shipping charges, will follow the terms applicable to your order and your legal rights. Store credit will not replace a monetary refund where you are legally entitled to one unless you choose it.

Your legal rights

Any statutory cooling-off, cancellation or warranty right available in your jurisdiction applies in addition to this policy, subject to its legal conditions and exceptions. Contact us for help exercising those rights.