Shipping & Delivery

Last updated: 8 October 2026

JAROURAK is operated by Jarourak E Commerce Trading, Qatar. For questions, contact support@jarourak.com or use our Contact page.

Destinations and shipping charges

Shipping availability varies by product and destination. Available delivery options and shipping charges are shown at checkout before you pay. If no option is available for your address, contact us before placing an order. A product being visible on the website does not by itself confirm delivery availability to every country.

Order processing

Orders are prepared for dispatch after payment confirmation and any necessary order checks. Processing times depend on the product and fulfillment location. Review the processing and delivery information provided before ordering, and contact us if you need clarification.

Delivery estimates

Delivery windows are estimates unless we expressly agree to a guaranteed date. Transit can be affected by the destination, customs, carrier operations, public holidays and other disruptions. If a delay occurs, contact us for an update. Nothing in this policy limits your legal rights if delivery is late or an order cannot be fulfilled.

Separate packages and fulfillment locations

Products may be shipped by fulfillment partners from different locations, including outside Qatar. Items in one order may arrive separately. We remain your contact for delivery issues; you do not need to resolve an order problem directly with a supplier.

Tracking your order

Where tracking is available, we will provide the relevant details in a shipment update. Carrier updates may not appear immediately after a tracking number is issued.

Your delivery address

Please enter a complete, accurate address and contact number. To request an address change, email support@jarourak.com promptly with your order number. We will check whether it can still be changed; redirection may not be possible after fulfillment has started.

Customs and import charges

International orders may be subject to import duties, taxes or clearance charges. Unless checkout expressly states that these are included, applicable destination charges may be payable by the recipient, subject to local law. Please contact us before ordering if you are unsure which charges apply.

Delayed, missing or damaged deliveries

If a delivery estimate has passed, tracking stops updating, a parcel is marked delivered but cannot be found, or an item arrives damaged, email support@jarourak.com with your order number and details. Keep relevant packaging and photos where possible to help our investigation. We will work with the fulfillment partner or carrier and provide an appropriate resolution in accordance with applicable law.

Returns and cancellations

For cancellation requests, return instructions and refund information, read our Refunds & Returns policy. Please do not return an item to the dispatch address without obtaining the correct return instructions.

Policy updates

We may update this policy as delivery arrangements change. Changes do not retrospectively remove the rights or terms that applied when you placed an order.