Terms & Conditions

Last updated: 8 October 2026

1. About these terms

JAROURAK (جارورك) is operated by Jarourak E Commerce Trading, Qatar. In these terms, “we”, “us” and “our” refer to that business. These terms govern your use of jarourak.com and purchases from our store, together with our Privacy Policy, Shipping & Delivery policy and Refunds & Returns policy.

By using the store or placing an order, you agree to the applicable terms. Nothing in these terms excludes or restricts consumer rights or liabilities that cannot lawfully be excluded or restricted.

2. Using the store

You must have legal capacity to enter into a purchase contract and be authorized to use the payment method provided. Supply accurate contact, billing and delivery details, and keep any account access details secure. Contact us if you suspect unauthorized activity.

3. Products and availability

Review each product's description, dimensions, materials, options and relevant warnings before ordering. Screen settings may affect displayed colors, but this does not remove your rights if goods are not as described. Availability can change. If an ordered item cannot be supplied, we will contact you and refund any payment due for the unfulfilled item. We will not substitute a materially different product without your agreement.

4. Orders

Check the items, options, address, charges and currency before submitting an order. We may need to check availability, payment authorization or information necessary to fulfill it. If we cannot accept or fulfill an order, we will notify you and refund any amount due. An order may be declined or cancelled for a genuine availability issue, payment failure, suspected fraud or an applicable legal restriction.

5. Prices, currency and payment

The checkout shows the payable amount, payment currency and available payment methods. Any approximate currency display is for reference; your payment provider may use a different exchange rate or charge conversion fees. Shipping charges and applicable taxes collected by us are shown before payment. Destination import charges may apply as explained in our Shipping & Delivery policy.

If we discover a material pricing or listing error affecting your order, we will contact you to resolve it. We will not charge a higher amount without your agreement. Where an order is cancelled, any refund due will be provided. Promotional conditions apply as disclosed with the offer and cannot remove mandatory consumer rights.

6. Shipping and delivery

Delivery availability, charges and estimates depend on the item and destination. Orders may be fulfilled by partners and arrive in separate packages. See our Shipping & Delivery policy. Contact us about delayed, missing or damaged goods; dispatch to a carrier does not by itself remove our responsibilities or your legal rights.

7. Cancellations, returns and refunds

Our voluntary return request window is 30 days after delivery, subject to the conditions and exceptions in our Refunds & Returns policy. Request order changes or cancellation as soon as possible. Statutory cancellation, warranty and refund rights apply in addition to our voluntary policy.

8. Relationship with Shopify

Our store is powered by Shopify. Purchases from JAROURAK are made with Jarourak E Commerce Trading; Shopify provides the commerce platform and is not the seller of our products. Contact JAROURAK for product, order and delivery support. Shopify's own services and processing of personal information are subject to its applicable terms and Consumer Privacy Policy.

9. Privacy

Our Privacy Policy explains how personal information is collected, used and shared, and how to contact us about your rights. Agreeing to these terms does not replace any separate consent required for marketing or non-essential tracking.

10. Content and intellectual property

Store branding, original content and design are owned by us or used with permission. Product brands and other third-party materials belong to their respective owners. You may browse and use the store for legitimate shopping purposes. You may not reproduce or commercially exploit protected content without permission or another lawful basis.

11. Acceptable use and feedback

Do not use the store for fraud, unlawful activity, harassment, malicious code, unauthorized access or interference with its operation. If you submit a review or other content, it must be accurate to your experience and must not infringe another person's rights. You retain ownership of your content and permit us to display and use it in connection with the store and its promotion, subject to applicable law and our Privacy Policy. Do not include confidential information in public submissions.

12. Third-party services and links

External websites and optional third-party services have their own terms and privacy practices. Review those terms before using them. This does not transfer our responsibility for purchases made from JAROURAK to a supplier or payment provider.

13. Service availability and responsibility

We work to keep store information accurate and the website available, but interruptions and errors can occur. Contact us if you find a problem. Any limitations permitted by law apply only to the extent lawful; these terms do not exclude mandatory product guarantees, liability for fraud, or any other liability that cannot legally be excluded.

14. Governing law and disputes

These terms are governed by the laws of the State of Qatar, subject to any mandatory protections and court or complaint rights that apply where you reside. Please contact us first so we can try to resolve a concern. You retain the right to seek a remedy from the competent court or authority.

15. Changes to these terms

We may revise these terms and will show the updated date on this page. Changes do not retrospectively remove rights or terms applicable to an existing order. If part of these terms is unenforceable, the remaining provisions continue to apply to the extent permitted by law.

16. Contact

JAROURAK is operated by Jarourak E Commerce Trading, Qatar. For questions, contact support@jarourak.com or use our Contact page.

Company registration

Registered company: Jarourak E Commerce Trading
Legal form: W.L.L.
Commercial Registration number: 252674
Country of registration: Qatar

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